Here’s what Luma brings to your organization

Help Desk Assistant
Luma handles everyday questions and support requests with speed and accuracy. From troubleshooting login issues to guiding users through SharePoint navigation, it reduces IT workload and improves response time—available 24/7 within Teams or SharePoint.

HR Assistant
Luma becomes your team’s HR co-pilot, automating common inquiries about policies, PTO, onboarding checklists, and benefits. It supports employees from day one with consistent, friendly responses, freeing your HR staff to focus on strategy and care.

Sales and Marketing Tools
Luma empowers your go-to-market teams by summarizing client conversations, generating tailored pitch outlines, or crafting campaign messaging based on your audience. It also supports customer-facing FAQs and chatbot capabilities that feel human—not robotic.

Research and Development (R&D)
Luma accelerates innovation by summarizing research papers, structuring brainstorming notes, and helping teams generate hypotheses or new ideas. It can even track evolving knowledge across product teams and create documentation from unstructured input.

Inventory and Asset Control
Luma integrates with existing inventory systems to surface real-time asset statuses, flag low stock, or summarize asset lifecycle reports. It supports internal requests, helps track equipment across teams, and ensures critical resources never fall through the cracks.

Trust and Security Highlights
At the heart of Luma is a commitment to trust, transparency, and enterprise-grade protection. Built on the foundations of Azure OpenAI or OpenAI’s secure cloud APIs, Luma operates within a framework that prioritizes data privacy, compliance, and ethical AI practices. Whether processing internal support tickets or sensitive documents, Luma ensures your data stays within your control—encrypted, compliant, and never used for training outside your organization. With native integration into Microsoft 365, Luma also leverages your existing identity and access policies, making it a seamless extension of your secure environment. From first interaction to deep analytics, Luma is designed to empower without compromise. 

Azure / OpenAI Infrastructure
Luma can be deployed using either: • Azure OpenAI: hosted entirely within Microsoft’s trusted enterprise cloud, enabling compliance with SOC 2, GDPR, HIPAA, and other regional data protection standards. Ideal for organizations needing full control and auditability. • OpenAI Cloud API: hosted in OpenAI’s own infrastructure with industry-leading encryption, access logging, and opt-out options to ensure your conversations and data are not used to train models. 

Data Privacy
Luma adheres to strict data boundaries: • No data retention unless you choose it • No sharing of private information across teams unless explicitly configured • Fine-grained control over what content is accessible, and by whom • Option to anonymize or redact sensitive inputs before processing.

Data Analysis & Transparency
Luma can summarize trends, extract insights, or assist with structured reporting—without compromising confidentiality. • Data used for analysis can be isolated to specific environments (e.g., HR logs, client records) and processed only with explicit permission. • Optional AI audit logs ensure accountability and traceability.